Last updated: 8 February 2026

These Terms and Conditions (“Terms”) apply to your use of this website and to any coaching services you book with Balanced Path (“we”, “us”, “our”).

By booking a session or package, you confirm that you have read, understood, and agree to these Terms.

1. About Balanced Path

Balanced Path is a UK-based sole trader business offering coaching services.

Business name: Balanced Path
Contact email: [insert your email address]
Country of operation: United Kingdom

2. Services Provided

Balanced Path offers coaching services, which may include:

Free Clarity Calls

1:1 resilience and wellbeing coaching sessions

Multi-session coaching packages

Occasional group coaching connected to courses or programmes

Details of session length, format, and pricing are provided on the booking page at the time of booking.

All services are delivered online unless otherwise stated.

3. Coaching Disclaimer

Coaching is a supportive, reflective, and developmental process. It is not therapy, counselling, medical treatment, or mental health care, and it does not replace professional medical or psychological support.

You remain fully responsible for your own wellbeing, decisions, and actions.

If you are experiencing significant mental health distress or are at risk of harm to yourself or others, please seek immediate support from a qualified healthcare professional or emergency services.

4. Eligibility

By booking, you confirm that you are:

At least 18 years old

Booking coaching for yourself (unless otherwise agreed in writing)

5. Booking, Payment & Pricing

All sessions and packages must be paid in full at the time of booking.

Payments are processed securely via Stripe.

Prices are shown in GBP (£).

Balanced Path is not currently VAT-registered.

Your booking is confirmed once payment has been received and you receive a confirmation email.

6. Statutory Consumer Cancellation Rights

If you are a UK or EU consumer booking online, you may have a legal right to cancel within 14 days of booking under the Consumer Contracts Regulations.

However, where you request coaching to begin within this 14-day period (for example, by booking a session that takes place sooner), you acknowledge that:

You are requesting the service to start immediately, and

Once the service has been fully delivered, your statutory right to cancel may no longer apply.

This statutory right is separate from the cancellation and rescheduling policy below.

7. Cancellation & Rescheduling Policy

Because coaching sessions involve reserved time and preparation:

Rescheduling is possible with at least 48 hours’ notice.

Cancellations are accepted up to 72 hours before the scheduled session.

Sessions cancelled or missed outside these timeframes may be charged in full or counted as used in a package.

No refunds are offered once a session or package has been booked, except where required by law.

If Balanced Path needs to cancel or reschedule a session, an alternative date will be offered.

8. Coaching Packages

Where you purchase a multi-session package:

Sessions are intended for the named client only

Sessions should be used within a reasonable timeframe, agreed together

Unused sessions are non-refundable

Sessions can be spaced to suit your capacity and circumstances — this work is designed to support sustainability, not urgency.

9. Confidentiality

What you share in coaching is treated as confidential, except where:

You give explicit permission for information to be shared

There is a serious concern about risk of harm

Disclosure is required by law

How personal data is handled is explained in the Privacy Policy.

10. Session Notes

Brief session notes may be kept to support continuity and quality of coaching. These are stored privately and securely and are not shared.

11. Intellectual Property

Any materials provided during coaching (worksheets, reflections, frameworks) are for your personal use only and may not be reproduced, distributed, or shared without written permission.

12. Limitation of Liability

Nothing in these Terms limits or excludes liability where doing so would be unlawful, including liability for death or personal injury caused by negligence.

To the extent permitted by law, Balanced Path’s total liability is limited to the amount paid for the relevant coaching service.

13. Changes to These Terms

These Terms may be updated from time to time. The version in force at the time of booking will generally apply to that booking.

14. Governing Law

These Terms are governed by the laws of England and Wales.